How does The Northridge Group use cookies on their website?

The Northridge Group website uses cookies to personalize content and analyze website traffic. Visitors consent to the use of cookies by continuing to use the website.

What contact center management services does The Northridge Group provide?

The Northridge Group offers a range of contact center management services, including workforce management, capacity planning, real-time management, and performance management.

How does The Northridge Group help with customer experience consulting?

The Northridge Group provides customer experience consulting services, such as customer experience assessments, customer journey mapping, and employee knowledge management.

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Voyager DBDeep data on millions of local businesses, with verified decision-makers to reveal.Contact ResearchHand-built prospect lists from human researchers, delivered in 24 hours.People SearchFind owners and decision-makers by job title, seniority and department.Chrome ExtensionColdlytics in your browser - prospect any business as you browse the web.IntegrationsInstantly, Smartlead, lemlist, Clay, HighLevel, plus Claude and ChatGPT over MCP.

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The Northridge Group

Q: What services does The Northridge Group offer?

The Northridge Group offers consulting services in Customer Experience, Employee Experience, Technology, and Operational Excellence.

$10.0M revenue • 50 employees • 9700 W Higgins Rd #600, Rosemont, IL, 60018, United States

Last Updated Oct 7, 2026

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Company Overview

Company Name

The Northridge Group

Address

9700 W Higgins Rd #600, Rosemont, IL, 60018, United States

Website

northridgegroup.com

Phone

(847) 692-2288

Approx. Annual Revenue

$10.0M

Employees

Established

1998

Google Reviews

5.0 (2 reviews)

About The Northridge Group

The Northridge Group is a consulting firm based in Rosemont, Illinois, United States, with approximately 51 employees. The company offers services in Customer Experience, Employee Experience, Technology, and Operational Excellence, helping clients improve their contact center management, customer journey mapping, and employee knowledge management.

Business Profile

Read from the The Northridge Group website on Oct 13, 2026. Hover an item to see the exact wording it came from.

Ownership (as declared by the business)

Women-owned

About the website

Website quality (AI-assessed): 7/10 · Copyright notice says 2026; Contact form present

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Frequently Asked Questions about The Northridge Group

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Key Decision Makers

Aimee Canfield Strategic & Transformational Leader

Catherine McDonnell Executive Assistant to the CEO

Mary Guccione Marketing Manager

Lisa Butler Chief Delivery Officer

Shannon Neumayer Chief Financial Officer

Joni Arison President & CEO

Liz Griffin Managing Principal, Client Relationships & Growth

Daren Moore Board Secretary

Therese Fauerbach CEO & Co-Founder