Question 1

What is the company's mission, vision, and values?

Accepted Answer

The company's mission is to provide wastewater treatment, combined sewer overflow (CSO) control, and regional stormwater management services to its member communities. The company's vision is to be a leader in environmental sustainability and innovation, while its core values include safety, integrity, and customer service.

Question 2

What services does the company offer?

Accepted Answer

The company offers a wide range of services, including wastewater treatment, conveyance (sewer system), industrial waste control, regional stormwater management, and environmental services and laboratory testing. The company also provides engineering and construction services, as well as sustainability programs.

Question 3

How is my sewer bill calculated?

Accepted Answer

Sewer bills are typically calculated based on the amount of water used in the property, as measured by the water meter. The company uses a tiered rate structure, with higher usage resulting in a higher rate per unit of water. Customers can also be charged for stormwater fees, which are based on the amount of impervious surface area on the property.

Question 4

What should I do if I have a sewer backup?

Accepted Answer

If you experience a sewer backup, you should contact the company's customer service department immediately. The company will send a crew to investigate the issue and determine the cause, whether it is an issue with the public sewer system or a problem on the customer's private property.

Question 5

Does the company offer any cost-saving programs?

Accepted Answer

Yes, the company offers several cost-saving programs for its customers, including a homestead affordability program, a crisis assistance program, and a summer sprinkling program that allows customers to pay a reduced sewer rate for water used for outdoor irrigation.

Northeast Ohio Regional Sewer

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About Northeast Ohio Regional Sewer

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Frequently Asked Questions about Northeast Ohio Regional Sewer

What is the company's mission, vision, and values?

What services does the company offer?

How is my sewer bill calculated?

What should I do if I have a sewer backup?

Does the company offer any cost-saving programs?

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