Question 1

What kind of products does the company offer?

Accepted Answer

The company offers custom fireplace mantels, fireplace surrounds, fireplace cabinetry, and floating shelves.

Question 2

What is the company's policy on product inspection and damage?

Accepted Answer

Before the order leaves the company's facility, it is thoroughly inspected to ensure it's in excellent condition. If any damage occurs during shipment, the customer must document it on the delivery receipt and contact the company immediately.

Question 3

How can a customer report damage to their order?

Accepted Answer

If the carton has any tears, rips, or is otherwise in poor condition, the customer should open the package and inspect the contents. If any damage is found, the customer must notate it on the delivery receipt and contact the company immediately. Failure to document the damage on the delivery receipt may result in the company not being responsible for the cost of repairs, replacement, or returns.

Twisted Knot

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Frequently Asked Questions about Twisted Knot

What kind of products does the company offer?

What is the company's policy on product inspection and damage?

How can a customer report damage to their order?

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