Question 1

What solutions does TCN offer?

Accepted Answer

TCN offers AI-powered solutions that empower contact centers to provide an elevated and efficient experience for agents and customers. Their solutions include contact center software, AI solutions, omnichannel communications, workforce engagement, compliance and data management, and integration and automation.

Question 2

What key features does TCN's contact center software have?

Accepted Answer

TCN's contact center software includes features like automatic call distribution, blended solutions, chat, email, inbound solutions, IVR, notifications and promotions, outbound solutions, predictive dialer, preview dialer, SMS text messaging, surveys, and voicemail delivery.

Question 3

How does TCN help with workforce engagement?

Accepted Answer

TCN offers workforce management and workforce optimization solutions to help contact centers manage their workforce effectively. This includes features like agent performance, agent assist, work from home solutions, and more.

Question 4

What reporting and analytics capabilities does TCN provide?

Accepted Answer

TCN's solutions include business intelligence, conversational analytics, and omniboss reporting and analytics capabilities. This allows contact centers to gain insights and make data-driven decisions.

Question 5

What industries does TCN serve?

Accepted Answer

TCN has experience serving a variety of industries, including collections, customer service, digital media, financial services, government, healthcare, outsourcing, and utilities.

TCN

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Frequently Asked Questions about TCN

What solutions does TCN offer?

What key features does TCN's contact center software have?

How does TCN help with workforce engagement?

What reporting and analytics capabilities does TCN provide?

What industries does TCN serve?

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