Question 1

What services does Saugus Auto-Craft Inc. offer?

Accepted Answer

Saugus Auto-Craft Inc. offers a variety of auto body repair and repainting services, including collision repair, frame repairs and straightening, inner vehicle structure repairs and replacement panels, and wheel and tire services.

Question 2

What are my rights as a customer when it comes to insurance claims?

Accepted Answer

As a customer, you have specific rights and obligations when it comes to insurance claims. You have the right to choose the repair shop of your choice, and you are not required by law to get more than one estimate. You are also not required to use a shop selected by a claims adjuster, and only you, the owner, can authorize repairs on your vehicle.

Question 3

What should I do if there is a disagreement between my insurance company and the repair shop?

Accepted Answer

If an agreement cannot be reached between your insurance company and the repair shop, your policy has an "appraisal clause," whereby an independent appraiser can be called in to help resolve the matter.

Question 4

How do I secure payment from my insurance company for the repairs?

Accepted Answer

It will be up to you, the customer, to secure payment from your insurance company along with any necessary endorsements from lien-holders to avoid delays in the repair process.

Saugus Auto-Craft Inc.

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About Saugus Auto-Craft Inc.

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Frequently Asked Questions about Saugus Auto-Craft Inc.

What services does Saugus Auto-Craft Inc. offer?

What are my rights as a customer when it comes to insurance claims?

What should I do if there is a disagreement between my insurance company and the repair shop?

How do I secure payment from my insurance company for the repairs?

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