Question 1

What services does the company offer?

Accepted Answer

The company offers computer repair and IT services for small businesses and individuals who work from home. They provide both remote and on-site support, including virus removal, helpdesk services, and installation of security cameras and surveillance systems.

Question 2

What are the company's hours of operation?

Accepted Answer

The website does not provide specific information about the company's hours of operation. However, it does state that they have a physical location behind the Mall St. Matthews, and that customers can bring their devices in for in-store repairs.

Question 3

What is the company's response time for service requests?

Accepted Answer

The website indicates that the company's technicians are "standing by" to start a new service ticket, suggesting they aim to provide prompt service. However, the website does not provide any specific information about the company's response times for service requests.

Question 4

Does the company offer a warranty or guarantee on their services?

Accepted Answer

The website does not mention any warranty or guarantee for the company's services. It is unclear if the company provides any such assurances to their customers.

Question 5

How can customers track the status of their repair?

Accepted Answer

According to the website, the company provides an online job tracker where customers can check the status of their repair using a ticket number and their last name. This allows customers to stay informed on the progress of their repair and know when it's ready for pickup.

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Repair IT MSP

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Frequently Asked Questions about Repair IT MSP

What services does the company offer?

What are the company's hours of operation?

What is the company's response time for service requests?

Does the company offer a warranty or guarantee on their services?

How can customers track the status of their repair?

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