Question 1

What is the company's focus?

Accepted Answer

The company focuses on providing comprehensive maintenance support for Magento, WordPress, mobile apps, and other digital platforms. They aim to swiftly resolve, improve, and sustain their clients' websites and applications.

Question 2

What types of support plans are offered?

Accepted Answer

The company offers both free and premium support plans for various platforms, including Magento, WordPress, WooCommerce, Shopify, PHP, and Laravel. The plans provide comprehensive maintenance support and aim to resolve any issues quickly.

Question 3

How can the company help with mobile app support?

Accepted Answer

The company provides services for clients with native mobile apps, including technical assistance, continuous maintenance, and development. They specialize in supporting both iOS and Android mobile app platforms.

Question 4

What is the company's approach to customer service?

Accepted Answer

The company is committed to providing prompt and attentive support to their clients. They strive to quickly address any issues or errors that may arise, as demonstrated in the example chat conversation where the issue was resolved immediately.

Question 5

What sets the company apart from its competitors?

Accepted Answer

The company positions itself as the "hand-on-the-shoulder code fixers" who support clients when things go wrong with their digital platforms. They aim to be the leading platform in the UK for technical assistance in fixing, supporting, developing, and maintaining Magento ecommerce, mobile apps, and WordPress websites.

MGC Agency

Company Overview

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About MGC Agency

Frequently Asked Questions about MGC Agency

What is the company's focus?

What types of support plans are offered?

How can the company help with mobile app support?

What is the company's approach to customer service?

What sets the company apart from its competitors?

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