Question 1

What services does Innicom offer?

Accepted Answer

Innicom offers a range of call center solutions, including inbound, outbound, and blended call capabilities, as well as VoIP solutions, contact center solutions, and auto warranty center technology. They also provide features such as real-time dashboard reports, an intuitive interface, dedicated support, and built-in integrations.

Question 2

What is the difference between inbound and outbound calls?

Accepted Answer

An inbound call is one where the customer initiates the call to the call center or contact center, typically to seek assistance with a product or service. An outbound call is one where the call center agent initiates the call to the customer, such as for telemarketing, sales, or verification purposes.

Question 3

What is call blending?

Accepted Answer

Call blending gives the ability to deliver both inbound and outbound calls seamlessly to the agent. It regulates outbound call volume based on inbound traffic, so when inbound traffic is low, outbound calls are automatically generated for a specified campaign.

Question 4

Why should a business choose Innicom?

Accepted Answer

Innicom is known for its implementation and support capabilities, helping businesses leverage their platform to get the most out of it. They also offer best-in-class reliability and uptime, as well as the necessary integrations, monitoring, and analysis tools.

Question 5

How does Innicom help with the changing customer experience landscape?

Accepted Answer

Innicom's software is designed to help businesses deliver great customer experiences, whether it's for sales, customer service, or other call center or contact center applications. Their platform enables businesses to adapt to the evolving customer experience landscape and meet the changing needs of their customers.

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INNICOM

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Frequently Asked Questions about INNICOM

What services does Innicom offer?

What is the difference between inbound and outbound calls?

What is call blending?

Why should a business choose Innicom?

How does Innicom help with the changing customer experience landscape?

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