Question 1

What is Autoship service?

Accepted Answer

Homes Alive Pets offers an Autoship service that allows customers to set up a delivery schedule and receive discounts on top of ongoing sales. This service provides easy payment management, notifications for any issues or expiring cards, and the ability to delay or adjust shipments as needed.

Question 2

How can I use the Autoship service?

Accepted Answer

To use the Autoship service, customers can choose their delivery schedule and payment options within their account. They can easily switch between payment profiles and manage their subscriptions, including the ability to delay shipments or send them early if needed.

Question 3

What if I need to change my payment information?

Accepted Answer

Customers can easily switch between payment profiles for their Autoship subscription within the payment options in their account. This allows them to update their payment information as needed without any disruption to their service.

Question 4

What if I have issues with my payment?

Accepted Answer

Homes Alive Pets will notify customers in advance of any payment issues or impending card expirations. This ensures that customers are aware of any potential problems and can take action to resolve them before their shipment is affected.

Homes Alive Pets

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About Homes Alive Pets

Frequently Asked Questions about Homes Alive Pets

What is Autoship service?

How can I use the Autoship service?

What if I need to change my payment information?

What if I have issues with my payment?

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