Question 1

What is the company's policy on booking and deposits?

Accepted Answer

A non-refundable deposit is required to book an appointment. No deposit means no appointment. Each independent nail tech may have additional policies, so it's important to read the specific policy of the tech you're booking with.

Question 2

What happens if I'm running late for my appointment?

Accepted Answer

Inform your tech immediately if you're running late. They reserve the right to charge a late fee if they're still able to accommodate you. They may also cancel any late clients and mark them as a no-show. No contact with your tech may require payment in full prior to booking future appointments.

Question 3

What if I'm feeling sick?

Accepted Answer

Do not arrive at the salon if you're sick. Inform your tech immediately. In some cases, your deposit may be transferable. Failure to cancel due to illness and coming to your appointment sick may result in being banned from future appointments.

Question 4

Can I bring guests with me to my appointment?

Accepted Answer

No, only persons with an appointment are allowed in the salon. This includes children, who must be supervised at all times, which is not possible while your hands are occupied. Please reach out to your tech with any questions.

Diamond Designs Nail Lounge

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Frequently Asked Questions about Diamond Designs Nail Lounge

What is the company's policy on booking and deposits?

What happens if I'm running late for my appointment?

What if I'm feeling sick?

Can I bring guests with me to my appointment?

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