Question 1

What does Curve do?

Accepted Answer

Curve utilizes contact center data and external data sources to uncover insights and signals for each agent's attrition risk. They provide recommendations for personalized retention actions and a prioritization strategy to help companies keep their best employees.

Question 2

How can Curve help reduce employee attrition?

Accepted Answer

Curve's solutions help companies foresee problems, take corrective action, and boost retention. By providing data-driven insights and personalized recommendations, Curve enables companies to identify and address employee attrition risks at the right time, reducing the costs associated with sourcing, recruiting, training, onboarding, and offboarding.

Question 3

What are the benefits of using Curve's services?

Accepted Answer

The key benefits of using Curve include: reducing employee attrition and associated costs, maintaining an adequate workforce to support operational continuity and SLAs, and managing retention strategy and efforts in a data-driven and focused manner.

Question 4

What are the common challenges that contact centers face when it comes to retaining agents?

Accepted Answer

Contact center managers and HR often have limited capabilities when it comes to utilizing their contact center's rich and vast data to address agents' attrition. However, this data can play a significant role in retaining agents, enabling personalized insights and retention action recommendations per employee and per team.

Question 5

How does Curve's technology work?

Accepted Answer

Curve's technology utilizes your contact center data and external data sources to uncover insights and signals for each of your agent's attrition risk. It then provides recommendations for personalized retention actions and a prioritization strategy to help you keep your best people working for your team.

Curve Tech

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About Curve Tech

Frequently Asked Questions about Curve Tech

What does Curve do?

How can Curve help reduce employee attrition?

What are the benefits of using Curve's services?

What are the common challenges that contact centers face when it comes to retaining agents?

How does Curve's technology work?

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