Question 1

What products and services does the company offer?

Accepted Answer

The company offers a range of contact center solutions, including mobile customer service, wallboard, call center reporting, and workforce management tools for Avaya, Cisco, and Amazon Connect platforms. They also provide outbound campaign dialer, reporting and analytics, and customer service solutions.

Question 2

What platforms are the company's solutions compatible with?

Accepted Answer

The company's solutions are compatible with Avaya, Cisco, and Amazon Connect contact center platforms. They offer integrations and tools for these popular platforms to enhance customer experience and workforce management.

Question 3

What features are available in the company's reporting and analytics solutions?

Accepted Answer

The reporting and analytics solutions offered by the company include features such as cradle-to-grave reports, scheduled reports by email, goals and thresholds, and real-time notifications and alerts for Avaya, Cisco, and Amazon Connect contact centers.

Question 4

How does the company's workforce management solution work?

Accepted Answer

The workforce management solution provided by the company includes features like forecasting, team calendar, shift scheduling, real-time adherence with web and mobile app, and quality assurance with audio recording and transcript analysis.

Question 5

What is the company's approach to customer service?

Accepted Answer

The company aims to provide easy-to-use and quick-to-roll-out solutions that improve customer service performance and make more employees customer-facing. They focus on using resources efficiently to deliver the best customer experience.

Comstice Inc.

Company Overview

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About Comstice Inc.

Frequently Asked Questions about Comstice Inc.

What products and services does the company offer?

What platforms are the company's solutions compatible with?

What features are available in the company's reporting and analytics solutions?

How does the company's workforce management solution work?

What is the company's approach to customer service?

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