Question 1

What kind of insurance solutions does the company offer?

Accepted Answer

The company offers both personal and business insurance solutions throughout Western Massachusetts, including auto, home, RV, business owners, general liability, and business auto insurance.

Question 2

What sets the company apart as an independent insurance agency?

Accepted Answer

As an independent agency, the company is not tied to a single insurance provider, allowing them to shop multiple carriers to find the best coverage and rates for their customers. They are a family-owned business with a focus on personalized service.

Question 3

What is the process for reporting a claim or requesting policy changes?

Accepted Answer

Customers can report a claim, pay a bill, request an auto ID card, request a certificate, or request a policy change through the service center on the company's website.

Question 4

How can customers provide feedback or refer friends to the agency?

Accepted Answer

Customers who are happy with the service they received from CHI Insurance Agency Inc. can refer friends and family, as well as leave reviews, through the "Refer a Friend" and "Read Our Raving Reviews" sections on the website.

Location	Google category	Reviews	Status
1691 Main St, Springfield, MAprimary	—	4.1 (124)	Claimed
416 Main St, Holyoke, MA	—	4.3 (100)	Claimed
17 College St, South Hadley, MA	—	4.3 (15)	Claimed
72 Franklin St, Westfield, MA	—	3.9 (14)	Claimed

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