Question 1

What services does CartAssist offer?

Accepted Answer

CartAssist delivers digital customer engagement solutions led by innovative Cognitive AI, Virtual Assistant and Chat Bot tools to reduce customer effort. They provide virtual assistants, effortless self-service, empowered agents, and customer experience analytics.

Question 2

How does CartAssist's virtual assistant work?

Accepted Answer

CartAssist's virtual assistant uses NLP-based cognitive AI to provide real-time answers to customers' questions, all the time. The virtual assistant is designed to offer effortless self-service to customers.

Question 3

How does CartAssist help empower agents?

Accepted Answer

CartAssist's agent self-service solution connects your agents to an easy-to-search, contextual knowledge source and delivers a single source of truth across the entire business. This helps agents provide better customer support.

Question 4

What kind of customer experience analytics does CartAssist offer?

Accepted Answer

CartAssist's customer experience analytics solution allows businesses to make data-driven decisions based on real-time, actionable insights into customer struggles and experiences. This helps reduce customer effort, drive onsite conversion, and abolish unnecessary contact.

Cartassist

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What services does CartAssist offer?

How does CartAssist's virtual assistant work?

How does CartAssist help empower agents?

What kind of customer experience analytics does CartAssist offer?

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