Question 1

What is Capita's role in the PIP assessment process?

Accepted Answer

Capita is an independent company working with the Department for Work and Pensions (DWP) to carry out Personal Independence Payment (PIP) assessments across England and Wales. Capita's role is to understand how your long-term health condition or disability affects your daily life, to help the DWP assess your PIP claim fairly and accurately.

Question 2

Who decides whether I will receive PIP?

Accepted Answer

The DWP, not the Capita health professional assessing you, will make the decision on whether you will receive PIP. The DWP will use the assessment report, your 'how your disability affects you' form, and any other evidence you have provided to make this decision.

Question 3

What can I expect from the PIP assessment?

Accepted Answer

The PIP assessment is a functional assessment, not a medical one. The health professional will not diagnose your condition or recommend treatment. They will aim to understand how your health condition or disability affects your daily life. The assessment usually takes around an hour, and you are encouraged to bring someone with you if you need support.

Question 4

Is PIP a means-tested benefit?

Accepted Answer

No, PIP is a non-means tested benefit, meaning you can make a claim whether you are in or out of work.

Question 5

What if I need a break during the assessment?

Accepted Answer

If you need a break at any point during the assessment, please let the health professional know, and they will accommodate your request.

Health Assessment Advisory Service

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About Health Assessment Advisory Service

Frequently Asked Questions about Health Assessment Advisory Service

What is Capita's role in the PIP assessment process?

Who decides whether I will receive PIP?

What can I expect from the PIP assessment?

Is PIP a means-tested benefit?

What if I need a break during the assessment?

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