Question 1

What types of flower arrangements does the company offer?

Accepted Answer

The company offers a variety of flower arrangements for every occasion, including their florist's choice options which feature the freshest and most beautiful blooms.

Question 2

How does the company handle delivery during the COVID-19 pandemic?

Accepted Answer

The company is taking all recommended precautions to ensure customer satisfaction and safety, which may include restricted deliveries to certain locations and "no contact" delivery procedures.

Question 3

What is the "Gift Now, Deliver Later" option?

Accepted Answer

With the "Gift Now, Deliver Later" option, customers can send a surprise email to the recipient with a card message and a picture of the chosen flowers, and the actual delivery will be scheduled within two weeks.

Question 4

Does the company offer any additional products besides flowers?

Accepted Answer

Yes, the company also offers a wide selection of premium wines that can be paired with the floral gifts.

Question 5

What is the company's policy on substitutions or changes to orders?

Accepted Answer

The company may need to replace certain stems or use a different vase to deliver the freshest bouquet possible, and they promise to always deliver a gift of the same or greater value as what was selected.

Ebony's Flowers & Gifts

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About Ebony's Flowers & Gifts

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Frequently Asked Questions about Ebony's Flowers & Gifts

What types of flower arrangements does the company offer?

How does the company handle delivery during the COVID-19 pandemic?

What is the "Gift Now, Deliver Later" option?

Does the company offer any additional products besides flowers?

What is the company's policy on substitutions or changes to orders?

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